These terms apply to purchases from Mukund Creations Pvt. Ltd. (SHRIM). Product-specific quotations, invoices or written agreements take precedence where they state different terms.
How to track your order
- Open the dispatch confirmation sent to your registered email or phone number.
- Use the carrier name and tracking or consignment number provided.
- Allow up to 24 hours after dispatch for the first carrier scan to appear.
Freight and installation orders
Large clinic systems may use a freight carrier rather than a parcel network. Tracking can be milestone-based, and our team may coordinate delivery timing directly with you.
No tracking update
If tracking has not updated for more than 3 business days, or the expected delivery date has passed, contact SHRIM with the order number and delivery postcode. We will raise a trace with the carrier.
Delivered but not received
Check with reception, security, household members and nearby safe-drop locations. If the shipment is still missing, notify us promptly so the carrier can investigate.
Need help?
Use the Contact Us page and include your order number, product name and tracking number.