These terms apply to purchases from Mukund Creations Pvt. Ltd. (SHRIM). Product-specific quotations, invoices or written agreements take precedence where they state different terms.

Order processing

Orders are processed after payment confirmation and product availability verification. Standard stocked items are generally prepared for dispatch within 2–7 business days. Configured, imported, oversized or clinic-installation equipment may require additional lead time; the expected timeline will be confirmed before dispatch.

Delivery and freight

Delivery estimates depend on the destination, product size, carrier and serviceability. Standard parcel delivery normally takes 3–10 business days after dispatch. Heavy systems may travel by surface freight and may require unloading assistance at the destination.

Charges and address accuracy

Shipping charges, insurance and any installation fee are shown at checkout or confirmed in the quotation. Customers must provide a complete serviceable address and reachable phone number. Costs caused by an incorrect address, refused delivery or repeated delivery attempts may be charged to the customer.

Inspection on delivery

Inspect the outer packaging before accepting the shipment. If damage is visible, note it on the carrier record and take clear photographs or video before opening. Report missing, damaged or incorrect items to SHRIM promptly with the order number and supporting images.

Delays

Carrier, weather, regulatory, remote-area and supply-chain delays may occur outside our direct control. We will share available tracking information and assist with carrier follow-up.

Contact

For dispatch or delivery assistance, use the Contact Us page and include your order number.