These terms apply to purchases from Mukund Creations Pvt. Ltd. (SHRIM). Product-specific quotations, invoices or written agreements take precedence where they state different terms.

Coverage

The applicable warranty period and coverage are stated on the product page, quotation or invoice. Unless stated otherwise in writing, warranty support applies to manufacturing defects under normal intended use and begins from the invoice date.

What may be covered

After assessment, an eligible claim may be resolved through remote guidance, replacement of a defective part, depot repair, product replacement or another reasonable remedy. The available remedy depends on the product, parts availability and the nature of the fault.

Exclusions

Warranty does not cover consumables, normal wear, cosmetic damage, accidental or liquid damage, misuse, unsuitable power supply, unauthorized modification or repair, failure to follow the manual, damage in customer-arranged transport, or use outside the specified operating conditions.

How to make a claim

Contact SHRIM with the invoice or order number, product model and serial number, a description of the issue, and clear photos or video. Keep the original packaging where practical. Do not open or repair the unit unless authorized in writing.

Service logistics

Remote troubleshooting may be required before a return is authorized. Freight, on-site attendance and non-warranty service charges will be communicated before work proceeds. Data, accessories and settings should be backed up or removed where applicable.

Contact

Submit a warranty request through the Contact Us page.