These terms apply to purchases from Mukund Creations Pvt. Ltd. (SHRIM). Product-specific quotations, invoices or written agreements take precedence where they state different terms.

Cancellations

Contact SHRIM as soon as possible if you need to cancel. A stocked product may be cancelled before dispatch. Custom-configured, special-order or imported items may not be cancellable after procurement or preparation has started.

Damaged, defective or incorrect items

Report an incorrect, visibly damaged or defective item within 7 calendar days of delivery. Provide the order number, product serial number where applicable, a description of the issue, and clear photographs or video of the product and packaging. Keep all original packaging until the case is resolved.

Return approval

Do not send a product back without written return authorization. Approved returns must be complete, securely packed and include supplied accessories, manuals and invoice documentation. Installed, used, hygienic-contact, consumable, damaged-by-misuse or incomplete items may be ineligible unless a confirmed manufacturing defect applies.

Inspection and resolution

Returned products are inspected before a replacement, repair, store credit or refund is approved. Where a refund is approved, it is issued to the original payment method after inspection. Bank and payment-provider processing times may vary. Original freight, installation and payment charges may be non-refundable unless the return results from our error or a confirmed defect.

Change-of-mind returns

Because many products are professional, configurable or hygienic-use equipment, change-of-mind returns are not automatically accepted. Contact us before ordering if you need help confirming suitability.

Contact

Start a return request through the Contact Us page with your order details.